Step 01Inbox
Read the customer request
AI Customer Care for Ecommerce Brands
Save hours on recurring customer care emails with Repliva.
Connect Repliva to your customer support email and manage tracking requests, refunds, subscriptions, product questions, and order issues from one AI-powered customer care workspace.
Not a generic AI assistant. Repliva learns your store, tone, policies, and customer care workflow before helping your team reply faster.
Problem
Your team does not lose time replying.
understanding what to reply.
understanding what to reply.
Every customer email triggers a small investigation across order details, tracking, policy, history and refund status. The real bottleneck is rebuilding context before anyone can write.
Step 02Shopify
Open the order and key data
Step 04Policy
Review rules and exceptions
Step 03Tracking
Check shipment and status
Step 05Customer history
Read past conversations
Step 06Reply
Only then write and send
All of this before replying to a single customer email.
Scattered context
Orders, tracking, subscriptions, policy and customer history live in different tools.
+ lost time
Repetitive requests
Tracking, refunds, subscriptions, product questions and edits come back every day.
+ daily volume
A slower inbox
As volume increases, even simple requests sit unresolved for too long.
+ waiting customers
Inconsistent replies
Without context and policy in view, tone and accuracy shift from one agent to another.
+ experience risk